Contact Us Your questions and comments are important to us. We are committed to providing you with accurate information in a timely manner. Contact CAVCO Address Canadian Audio-Visual Certification Office Department of Canadian Heritage 25 Eddy Street Gatineau, Québec, J8X 4B5 Email bcpac-cavco@pch.gc.ca Toll-free* 1-888-433-2200 TTY** (Toll-Free) 1-888-997-3123 * The toll-free lines have agents available to answer your questions, Monday to Friday from 8:00 a.m. to 6:00 p.m. (Eastern Time). ** The TTY is a telecommunication device for people who are deaf, hard of hearing, or speech-impaired.